Shipping & Returns
Shipping Policy
Do you deliver across the United Kingdom?
Yes, we deliver to customers throughout the United Kingdom.
How long does delivery take?
Delivery times vary depending on the product and destination. Estimated delivery times are provided during checkout and in your order confirmation email.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number and tracking information via email.
What should I do if my order has not arrived?
If your order has not arrived within the expected delivery timeframe, please contact our support team with your order number, and we will investigate the issue.
Return & Exchange Policy
What is your return policy?
We accept returns in accordance with UK consumer protection regulations. Products must be returned in their original condition and packaging within the specified return period.
How do I request a return?
Please contact our customer support team with your order details. We will provide instructions on how to return your item.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically processed within a few business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.
What if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will work to resolve the matter as quickly as possible.